This Return & Refund Policy should be read together with our Terms & Conditions. It explains the conditions applicable to product cancellations, returns, replacements, damaged or incorrect items, return shipping and refund processing.
1. Product Cancellation and Returns
Cancellation or return-related requests should be submitted as soon as possible and, where the issue relates to a delivered product, preferably within 24 hours of delivery.
Once an order has been processed, packed or dispatched, cancellation may no longer be possible.
For eligible products, a return or replacement may be accepted only if the request is made within the applicable period communicated by The Cosmic Studio and the product satisfies the required return conditions.
2. Damaged, Missing or Incorrect Products
If a product is damaged during delivery, an item is missing, the wrong product is delivered, or the package appears tampered with, please report the issue to us as soon as possible, preferably within 24 hours of delivery.
Customers should record a continuous unboxing/opening video beginning from the sealed parcel and continuing through the opening and inspection of the contents. The video should clearly show the package condition and the issue being claimed.
This evidence may be required when investigating claims relating to:
- Damaged products
- Missing items
- Wrong products
- Tampered packages
- Transit-related issues
Claims submitted without sufficient supporting evidence, including a valid unboxing video where required, or claims submitted after the applicable reporting period may not be accepted.
3. Return Conditions
Where a return or replacement is approved, the product must generally be returned:
- In unused and original condition
- With the original packaging
- With all accompanying items and documents
- Without damage caused after delivery
- With certificates or authenticity documents, where applicable
Products that have been altered, worn, damaged after delivery, used improperly, or returned without the required packaging, documents or certificates may not qualify for return, replacement or refund.
4. Natural Product Variations
Many products sold by The Cosmic Studio, including Rudraksha, crystals, gemstones and other naturally formed or handcrafted items, may vary in colour, size, shape, texture, pattern, surface markings, natural inclusions, finish and appearance.
Product photographs are for representation purposes. Differences caused by natural characteristics, photography, lighting, screen settings or finishing processes are not necessarily defects and may not qualify as a return reason.
5. Return Shipping
Where a return is approved, return shipping charges may be borne by the customer unless the return is due to an error attributable to The Cosmic Studio or otherwise required by applicable law.
Any applicable return shipping, handling or related charges will be communicated before the refund or replacement is processed.
6. Refund Processing
Approved refunds will normally be initiated after the returned product has been received and inspected and the return claim has been approved.
The time taken for the refunded amount to reflect in the customer's account may depend on the bank, payment gateway or payment method used.
Refunds, where applicable, will generally be processed to the original payment method unless otherwise agreed or required.
7. Incorrect Address, Refused Delivery or Re-dispatch
Customers are responsible for providing an accurate delivery address, phone number and other required information.
If an order is returned because of an incorrect or incomplete address, recipient unavailability, refusal to accept delivery or similar customer-related circumstances, additional shipping charges may apply for re-dispatch.
8. Services and Consultations
Personalized services such as Kundli reports, tarot readings, consultations or other services that have already been prepared, initiated or delivered may not be eligible for cancellation or refund.
Where a service refund is approved, applicable payment gateway, transaction, administrative or other charges actually incurred may be deducted where permitted.
9. Contact Us
If you need to report a damaged, missing or incorrect product, request a return/replacement, or ask about an approved refund, please contact us through the contact details available on our Website and provide your order/invoice details along with the required supporting evidence.
The Cosmic Studio
Website: thecosmicstudio.in
Before submitting a claim
- Report delivery-related issues as soon as possible, preferably within 24 hours.
- Keep a continuous unboxing/opening video of the sealed parcel and its contents.
- Retain the invoice, original packaging, certificates and accompanying documents.
- Do not use, alter or damage the product after discovering an issue.
- Return/refund eligibility remains subject to this policy and our Terms & Conditions.
For complete legal terms governing purchases and use of the Website, please review our Terms & Conditions.
